Hosted MagicInfo (Premium / RM Server) Service Level Agreement
This Service Level Agreement (SLA) made between Embed Digital and its client outlines the responsibilities and limitations of each party for the service of Hosted MagicInfo (Premium / RM Server) Annual Software License. This agreement is to be reviewed and signed by an authorized representative of the client.
Embed Digital Hosted MagicInfo (Premium / RM Server) Annual license must be renewed each year for continued service. The software license is annual based with multi-year options and not available for pro-rated terms. MagicInfo Premium $199/screen/year; MagicInfo RM Server $99/screen/year.
Subscriptions are set to automatically renew by default. Payment for renewal is due upon renewal date. Cancellation notice must be received prior to renewal date. For cancellation send email to payments@embeddigital.com or login to payments.embeddigital.com/portal and select cancel on the corresponding subscription. Subscription customers who choose the Auto Charge option in their customer profile must cancel prior to renewal date to avoid billing.
Embed DIgital shall provide an operational MagicInfo Server connection for licensed hosted customer client devices with 98% uptime. Any issues relating to server outage will be remedied by Embed DIgital with the highest priority.
This software Service Level Agreement is separate from any manufacturer’s device warranty. No additional warranty on a connected device is implied. Hardware failures are exempt from software SLA. Clients are responsible for their own network management and equipment maintenance.
Technical support for Samsung MagicInfo client software and commercial displays can be found at www.support.embeddigital.com and includes MagicInfo user manual, solutions and knowledge base articles, as well as the Embed Digital online support ticketing portal for submitting and monitoring technical questions and service requests. Support agents will respond via email (support@embeddigital.com) during normal Embed Digital operating hours as resources are available.
Scheduled training sessions, graphic design, and content management services are available at standard Embed Digital hourly rates. Current rates are $180/hour with a ¼ hour minimum; rush rates are double (less than 2 full business days notice).
Current rates may be subject to change in the future.