Overview
Samsung ProCare Technology Protection offers upgraded service options, including Fast Track with White Glove service, designed for businesses that require minimal downtime for their commercial displays. This premium service ensures rapid exchange and on-site support to keep your displays functioning.
How to Utilize Fast Track with White Glove Warranty Service:
Contact Samsung ProCare Support:
Phone: Call 1-866-SAM4BIZ to initiate a service request.
Online: Visit the Samsung B2B portal at https://www.samsungb2bsvc.com/cases to request service online.
Service Request Timing is Important:
For Next Business Day exchange, call before 3 PM ET (Monday - Friday, excluding holidays).
For Next Day exchange (including weekends/holidays), call before 6 PM local time.
Provide Product Information: When contacting support, be ready to provide:
Product Model Number
Product Serial Number
Date of Purchase
Service Hours: Shipments are made during regular business hours, Monday through Friday, excluding holidays.
Parts and Replacement: Repairs or replacements may use new or remanufactured parts/products with similar features and functionality. If repair is not possible, exceeds the original purchase price, or parts are unavailable, a replacement will be provided.
Service Contract: Refer to the service contract for complete details, including limitations, exclusions, and provider information. (In TX, the Obligor is Federal Warranty Service Corporation).
Learn More: For more detailed information, visit samsung.com/procare.
Product Support: Contact Samsung Product Support at 1-866-SAM4BIZ.